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call queues
asked in Users
We have queue groups where members are not allowed to change their queue status. However, users have an option in their app to ACCEPT QUEUE CALLS, and if they tur that off...they do not get calls to the queue group.But within the app, the users have a toggle to ACCEPT QUEUE CALLS ... and if they toggle it off, they do not receive cal...
0
Oct 6, 2023 at 6:59am
1 likes
1
Answer
asked in Users
Accept Queue CallsHello,I have been trying to accept calls, but I do not have the option to accept queue calls. My coworkers seem to have ...
0
Oct 4, 2023 at 9:46am
0 likes
1
Answer
posted in Developers
Unable to update call queue, receiving EXT-467 codeYou are receiving the EXT-467 error code when trying to update call queue via the REST API, because the currently authen...
0
Sep 27, 2023 at 3:55pm
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0
Answers
asked in Users
FEATURE REQUEST: queue routing to VM if agents are available but REJECT the callSimple feature request - would be very easy to implement. Scenario is this:* Queue is set up to ring multiple people si...
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Sep 21, 2023 at 11:04am
0 likes
0
Answers
asked in Developers
Why can't we change primary members of a queue on a custom rule?We have several queue's that need to have users only when the user is available. On a normal user account, this woul...
1
Sep 14, 2023 at 7:16am
0 likes
0
Answers
asked in Users
Number of rings in call handling issueHi, i set up my call handling in my call queue to Sequential. I have 5 members. I set the "Number of rings before t...
2
Aug 29, 2023 at 11:40am
0 likes
0
Answers
asked in Users
Add Call Queue extention to HUDThe call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the rec...
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Aug 25, 2023 at 8:04am
0 likes
1
Answer
asked in Users
Looking for a way to see queue abandon calls in near real timeUse case: Significant portion of our incoming calls gets abandoned in the call queue(they hang up before it gets connect...
0
Aug 14, 2023 at 4:46am
0 likes
0
Answers
asked in Users
Prevent users from enabling do not disturb?Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to pre...
1
Aug 9, 2023 at 1:23pm
0 likes
0
Answers
asked in Users
Call logs and users queue status?Hello,We had a bunch of missed calls for about 2 hours today in a call queue and I am wondering if it is possible to che...
0
Aug 9, 2023 at 12:40pm
0 likes
1
Answer
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